Consumer satisfaction Customer services Case studies 7 Quality control 6 Banks and banking 5 Brand loyalty 3 Evaluation 3 Service industries 3 Airlines 2 Children 2 Customer loyalty 2 Education 2 Information technology 2 Management 2 Physical fitness centers 2 Psychological aspects 2 Statistical methods 2 Airplanes, Company 1 Automobile industry and trade 1 Bank management 1 Brand name products 1 Cellular radio equipment industry 1 Cellular telephone services industry 1 Civil service 1 Consumer behavior 1 Consumers' preferences 1 Copying machines 1 Corporate image 1 Customer relations 1 Effect of technological innovations 1