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Universiti Malaya.
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Case studies
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Quality assurance
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Granting Institution:
Universiti Malaya.
Language:
English
Suggested Topics:
Case studies
AND
Quality assurance
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Case studies
Quality assurance
Customer services
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Total quality management
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A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /
by
Tan, Seng Khee
Published 1996
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Measuring service quality : a case study of United Malayan Banking Corporation Berhad /
by
Raja Nor Izah Raja Jaafar
Published 1996
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A case study on the successful implementation of TQM in Harris Advance Technology (M) Sdn. Bhd. /
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Lee, Fook On
Published 1996
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Perception of total quality management (TQM) implementation in the public sector : a case study of the Inland Revenue Board (IRB) of Malaysia /
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Nurseha Mahmud
Published 1997
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Re-engineering of the quality assurance process using work study methodology /
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Chia, Yew Hoong
Published 2001
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Institution
Universiti Malaya
5
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5
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Chia, Yew Hoong
1
Lee, Fook On
1
Nurseha Mahmud
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Raja Nor Izah Raja Jaafar
1
Tan, Seng Khee
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Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group
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