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  1. 1
    A study of the benefits and difficulties faced by the implementation of MS ISO 9000 quality management system : a Malaysian service producer perspective /
    由 Law, Kim Ching
    出版 1996
    主题: “...Service industries Malaysia Quality control....”
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  2. 2
    A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /
    由 Tan, Seng Khee
    出版 1996
    主题: “...Service industries Malaysia Quality control...”
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