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  1. 1
    A CRM framework for a banking call centre /
    by Roskhan Abdul Shukur
    Published 2012
    Subjects: “...Customer relations Management Data processing....”
    Thesis Book
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  2. 2
    Analysis of Bank Rakyat information system /
    by Saliman Zainal
    Published 1999
    Subjects: “...Banks and banking Malaysia Data processing....”
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    Thesis Book
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