Evaluation Management 19 Case studies 5 School management and organization 5 Consumer satisfaction 4 Personnel management 4 Bank management 3 Data processing 3 Organizational effectiveness 3 Armed Forces 2 Banks and banking 2 Business 2 Business logistics 2 Customer relations 2 Customer services 2 Design and construction 2 Education, Secondary 2 Financial services industry 2 Information storage and retrieval systems 2 Management information systems 2 Manpower planning 2 Project management 2 Public administration 2 Quality control 2 Teachers 2 Training 2 Ability 1 Academic libraries 1 Administrative agencies 1 Appropriations and expenditures 1