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  1. 1
    A study of the benefits and difficulties faced by the implementation of MS ISO 9000 quality management system : a Malaysian service producer perspective /
    by Law, Kim Ching
    Published 1996
    Subjects: “...Service industries Malaysia Quality control....”
    Thesis Book
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  2. 2
    A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /
    by Tan, Seng Khee
    Published 1996
    Subjects: “...Service industries Malaysia Quality control...”
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    Thesis Book
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  3. 3
    The development of ISO 9000 quality system in local property development and construction industry /
    by Choo, Shyh Chin
    Published 1996
    Subjects: “...Construction industry Malaysia Quality control....”
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    Thesis Book
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