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  1. 1
    The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
    by Jan, Muhammad Tahir
    Published 2012
    Subjects: “...Banks and banking Customer services Malaysia...”
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  2. 2
    مدخل مقترح لرفع الكفاءة والفعالية المصرفية من منظور إدارة الجودة الشاملة :‏ ‏دراسة ميدانية على المصارف الحكومية في الجمهورية العربية السورية /‏
    by إسبر، لمى فيصل
    Published 2009
    Subjects: “...Banks and banking Customer services Syria...”
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