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Institution:
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Service loyalty and switching behaviour in mobile phone service usage /
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Farzana Quoquab Habib
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The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings /
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Toelle, Sulistyawati
Published 2006
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Institution
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Farzana Quoquab Habib
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Toelle, Sulistyawati
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