Case studies Management Strategic planning 11 Information technology 7 International business enterprises 7 Organizational change 6 Construction industry 5 Organizational behavior 5 Consumer satisfaction 4 Evaluation 4 Management information systems 4 Planning 4 Project management 4 Total quality management 4 Business planning 3 Computer industry 3 Customer loyalty 3 Customer relations 3 Education, Higher 3 Engineering firms 3 Organizational effectiveness 3 Power-plants 3 Research 3 Banks and banking 2 Business enterprises 2 Corporate culture 2 Customer services 2 Data processing 2 Design and construction 2 Employees 2