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  1. 1
    Customer perceived quality, relationship quality and business loyalty : an example of B2B organization /
    by Kong, Shin Yee
    Published 2008
    Subjects: “...Manufacturing industries Malaysia Quality control....”
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    Thesis Book
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  2. 2
    Development of an integrated scale for the measurement of web-based library service quality /
    by Kiran Kaur
    Published 2011
    Subjects: “...Academic libraries Quality control....”
    Thesis Book
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