Politeness (Linguistics) Language 16 Speech acts (Linguistics) 13 Conversation analysis 12 English language 8 Apologizing 6 Language and culture 6 Pragmatics 6 Social aspects 5 Cross-cultural studies 4 Honorific 4 Discourse analysis 3 Moral and ethical aspects 3 Sociolinguistics 3 Usage 3 College students 2 Communication 2 Electronic mail systems 2 Grammar, Comparative and general 2 Interaction analysis in education 2 Intercultural communication 2 Internet users 2 Malay language 2 Online chat groups 2 Prank telephone calls 2 Social interaction 2 Social media 2 Staff meetings 2 Students, Foreign 2 Study and teaching 2