Total quality management Quality control 22 Management 19 Case studies 14 Construction industry 9 Quality assurance 9 Organizational effectiveness 6 Standards 5 Corporate culture 4 ISO 9000 Series Standards 4 Job satisfaction 4 Manufacturing industries 4 Attitudes 3 Computer software industry 3 Employees 3 Manufactures 3 Research 3 Banks and banking 2 Benchmarking (Management) 2 Building 2 Buildings 2 Civil service 2 Electronic industries 2 Employee attitude surveys 2 Hospitals 2 Maintenance 2 Oil industries 2 Production control 2 Production management 2 Production standards 2