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  1. 1
    Tahap kualiti perkhidmatan pelanggan : kajian kes Tabung Haji Negeri Selangor /
    by Mohd Norber Kassim
    Published 2005
    Subjects: “...Lembaga Urusan dan Tabung Haji (Selangor) Customer services....”
    Thesis Book
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  2. 2
    Pengurusan berkualiti di bahagian perkhidmatan kaunter : satu kajian kes di Jabatan Imigresen Malaysia /
    by Radduan Yusof
    Published 2003
    Subjects: “...Customer services Malaysia Case studies...”
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    Thesis Book
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