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  1. 1
    A study on the role of customer satisfaction in domestic retail banking sector /
    由 Wong, Siew Fong
    出版 2012
    主題: “...Financial services industry Customer services....”
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  2. 2
    Survey on customer's perception of their main banker's value disciplines and service loyalty : a case of retail banking customers in Malaysia /
    由 Ng, Oy Lin
    出版 2010
    主題: “...Financial services industry Malaysia Management....”
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