Case studies Management Strategic planning 12 Information technology 10 International business enterprises 7 Evaluation 6 Organizational behavior 6 Organizational change 6 Construction industry 5 Business planning 4 Consumer satisfaction 4 Data processing 4 Management information systems 4 Planning 4 Project management 4 Total quality management 4 Banks and banking 3 Computer industry 3 Corporate culture 3 Customer loyalty 3 Customer relations 3 Customer services 3 Education, Higher 3 Engineering firms 3 Organizational effectiveness 3 Power-plants 3 Quality control 3 Research 3 Armed Forces 2 Business enterprises 2