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  1. 1
    A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /
    by Tan, Seng Khee
    Published 1996
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  2. 2
    Measuring service quality : a case study of United Malayan Banking Corporation Berhad /
    by Raja Nor Izah Raja Jaafar
    Published 1996
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  3. 3
    A statistical study of small sample QA audit iniative /
    by Fong, Hean Chuan
    Published 1991
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  4. 4
    Implementing total quality management in an aerospace company /
    by Lim, Fang Seng
    Published 1996
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  5. 5
    A case study on the successful implementation of TQM in Harris Advance Technology (M) Sdn. Bhd. /
    by Lee, Fook On
    Published 1996
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  6. 6
    Total quality management in the Singapore construction industry /
    by Lim, Hooi Guan
    Published 1996
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  7. 7
    Perception of total quality management (TQM) implementation in the public sector : a case study of the Inland Revenue Board (IRB) of Malaysia /
    by Nurseha Mahmud
    Published 1997
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  8. 8
    Re-engineering of the quality assurance process using work study methodology /
    by Chia, Yew Hoong
    Published 2001
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