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  1. 1
    Relationship among service quality, food quality, perceived value, customer satisfaction and behavioural intentions in the Malaysian fast food industry /
    by Seaw, Thiam Chin
    Published 2010
    Subjects: “...Fast food restaurants Customer servicse Malaysia Quality control....”
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  2. 2
    Measuring service quality using SERVQUAL /
    by Ow, Jolene Chong Fong
    Published 1994
    Subjects: “...Banks and banking Singapore Customer services Quality control....”
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  3. 3
    Service quality of commercial banks : consumer's perceptions /
    by Lim, Ngat Chin
    Published 1992
    Subjects: “...Customer services Malaysia Quality control....”
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  4. 4
    Customer satisfaction of copier users /
    by Koh, Lian Peng
    Published 1996
    Subjects: “...Customer services Malaysia Quality control....”
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  5. 5
    Satu analisis mengenai kualiti perkhidmatan di Jabatan Imigresen Malaysia /
    by Nur Masliza Muda
    Published 2005
    Subjects: “...Civil service Quality control Malaysia....”
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  6. 6
    Quality measurement of passenger rail traffic service /
    by Low, Yoke Kiew
    Published 1994
    Subjects: “...Customer services Malaysia Quality control....”
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  7. 7
    Customer service quality as a competitive strategy in the Malaysian automotive industry /
    by Tan, Alex Thiam Keat
    Published 1998
    Subjects: “...Customer services Malaysia Quality control....”
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  8. 8
    Kajian persepsi kesedaran dan kepuasan orang ramai terhadap Program Hari Khas JPA bersama pelanggan anjuran Jabatan Perkhidmatan Awam Malaysia /
    by Aslina Arshad
    Published 2008
    Subjects: “...Civil service Malaysia Quality control....”
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  9. 9
    A TQM approach on the measurement of customer satisfaction for users of cellular telephones /
    by Subramaniam K. S. Gopala Iyer
    Published 1998
    Subjects: “...Cellular radio equipment industry Malaysia Quality control....”
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  10. 10
    Customer perceived quality, relationship quality and business loyalty : an example of B2B organization /
    by Kong, Shin Yee
    Published 2008
    Subjects: “...Manufacturing industries Malaysia Quality control....”
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  11. 11
    Measuring information system perfomance in public sector : a case study in Pahang State Education Department /
    by Mohd Aidil Riduan Awang Kader
    Published 2009
    Subjects: “...Service industries Pahang Information technology Quality control....”
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  12. 12
    Customer satisfaction with service quality indicators at Pahang National Park /
    by Siti Mashitah Sarif
    Published 2009
    Subjects: “...National parks and reserves Customer services Pahang Quality control....”
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  13. 13
    Development of an integrated scale for the measurement of web-based library service quality /
    by Kiran Kaur
    Published 2011
    Subjects: “...Academic libraries Quality control....”
    Thesis Book
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