Suggested Topics within your search.
Showing 1 - 20 results of 24 for search '', query time: 0.02s Refine Results
  1. 1
    Measuring service quality using SERVQUAL /
    by Ow, Jolene Chong Fong
    Published 1994
    Thesis Book
    Save to List
    Saved in:
  2. 2
    Measuring the service quality of a travel agency using the SERVQUAL model /
    by Tan, Jimmy Chee Keong
    Published 1994
    Thesis Book
    Save to List
    Saved in:
  3. 3
    Service quality : an empirical study of a hotel /
    by Phua, Chiew Pheng
    Published 1994
    Thesis Book
    Save to List
    Saved in:
  4. 4
    Quality measurement of passenger rail traffic service /
    by Low, Yoke Kiew
    Published 1994
    Thesis Book
    Save to List
    Saved in:
  5. 5
    Measuring service quality in a commercial bank /
    by Rajendran Vijayakumar
    Published 1996
    Thesis Book
    Save to List
    Saved in:
  6. 6
    A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /
    by Tan, Seng Khee
    Published 1996
    Get full text
    Thesis Book
    Save to List
    Saved in:
  7. 7
    Development of quality management systems for some major banking functions /
    by Leck, Siew Leng
    Published 1996
    Thesis Book
    Save to List
    Saved in:
  8. 8
    Measuring service quality : a case study of United Malayan Banking Corporation Berhad /
    by Raja Nor Izah Raja Jaafar
    Published 1996
    Get full text
    Thesis Book
    Save to List
    Saved in:
  9. 9
    Peningkatan productiviti dan kualiti dalam sebuah bank perdagangan : satu kajian khusus ke atas konsep pusat perniagaan komersial dan tatacara baru proses perniagaan /
    by Mohammad Rodzi Ismail
    Published 1997
    Get full text
    Thesis Book
    Save to List
    Saved in:
  10. 10
    Service quality of commercial banks : consumer's perceptions /
    by Lim, Ngat Chin
    Published 1992
    Thesis Book
    Save to List
    Saved in:
  11. 11
    Customer satisfaction of copier users /
    by Koh, Lian Peng
    Published 1996
    Get full text
    Thesis Book
    Save to List
    Saved in:
  12. 12
    Corporate governance of Tenaga Nasional Berhad of Malaysia /
    by Ahmad Rashdi Ja'afar
    Published 1996
    Get full text
    Thesis Book
    Save to List
    Saved in:
  13. 13
    Excellence in the public service : the CPF approach /
    by Liew, Choon Lee
    Published 1997
    Thesis Book
    Save to List
    Saved in:
  14. 14
    Measuring information system perfomance in public sector : a case study in Pahang State Education Department /
    by Mohd Aidil Riduan Awang Kader
    Published 2009
    Get full text
    Thesis Book
    Save to List
    Saved in:
  15. 15
    Expectation and perception towards University of Malaya's service quality /
    by Mohd Hairolnezam Kahmis
    Published 2013
    Thesis Book
    Save to List
    Saved in:
  16. 16
    Perceptions on bus service quality in Penang /
    Thesis Book
    Save to List
    Saved in:
  17. 17
    Improving delivery of shared public services in Kampala Capital City Authority Uganda /
    by Madinah, Nabukeera
    Published 2015
    Get full text
    Thesis Book
    Save to List
    Saved in:
  18. 18
    A TQM approach on the measurement of customer satisfaction for users of cellular telephones /
    by Subramaniam K. S. Gopala Iyer
    Published 1998
    Get full text
    Thesis Book
    Save to List
    Saved in:
  19. 19
    Customer service quality as a competitive strategy in the Malaysian automotive industry /
    by Tan, Alex Thiam Keat
    Published 1998
    Get full text
    Thesis Book
    Save to List
    Saved in:
  20. 20
    A framework for IT infrastructure and an exploration of the role of service quality when evaluating an IT service function /
    by Wilson, Robyn E.
    Published 2001
    Thesis Book
    Save to List
    Saved in:
Search Tools: Get RSS Feed — Email this Search — Save Search