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  1. 1
    A study on the determinants of customer loyalty using internet banking website in Malaysia /
    by Beh, Valerie Yin Yee
    Published 2009
    Subjects: “...Internet banking Customer services Malaysia....”
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  2. 2
    Determining effect of website usability and satisfaction on loyality and positive word-of-mouth : Malaysia internet banking /
    by Tan, Hui Lee
    Published 2010
    Subjects: “...Customer services Malaysia....”
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  3. 3
    Self-service technology and internet banking : an investigation of consumers' trial decision /
    by Chai, Keng Fui
    Published 2008
    Subjects: “...Service industries Customer services Malaysia....”
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  4. 4
    Internet banking technology acceptance model : a focus on Hofstede cultural dimensions /
    by Haghighy, Tahereh Kazemzadeh
    Published 2009
    Subjects: “...Banks and banking Customer services Technological innovations....”
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  5. 5
    Virtual brand personality, customer satisfaction and brand loyalty in online banking industry /
    by Ong, Khian Sin
    Published 2009
    Subjects: “...Banks and banking Customer services Information technology Malaysia....”
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  6. 6
    Perceived information security and consumer trust in electronic commerce transactions : a survey of internet banking adoption in Malaysia /
    by Sarrafiaghdam, Alireza
    Published 2008
    Subjects: “...Electronic commerce Customer services Malaysia....”
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