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  1. 61
    The development of knowledge based helpdesk system for a large multinational company /
    by Ponmalar Parasuraman
    Published 2013
    Subjects: “...International business enterprises Customer services Information technology....”
    Thesis Book
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  2. 62
    Measuring the service quality of a travel agency using the SERVQUAL model /
    by Tan, Jimmy Chee Keong
    Published 1994
    Subjects: “...Customer services Singapore Quality control....”
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  3. 63
    Startup of an engineering services company : managing the first year /
    by Arrifian Harmain
    Published 1996
    Subjects: “...Electric industries Malaysia Customer services...”
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  4. 64
    Measuring e-commerce websites information load with EEG device /
    by Rad, Sara Afkhami
    Published 2009
    Subjects: “...Electronic commerce Customer services....”
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  5. 65
    A CRM framework for a banking call centre /
    by Roskhan Abdul Shukur
    Published 2012
    Subjects: “...Banks and banking Customer Services Data processing....”
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  6. 66
    Analysis and forecasting of the passenger of Malaysia Airports Holdings Berhad /
    by Lai, Wing Choong
    Published 2010
    Subjects: “...Airlines Customer services Malaysia....”
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  7. 67
    A study of the perception of customer satisfaction towards the supply and services provided by Tenaga Nasional Berhad : customer satisfaction index survey /
    by Abdul Haris Abdul Karim
    Published 1996
    Subjects: “...Tenaga Nasional Bhd. Customer services....”
    Thesis Book
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  8. 68
    Kepuasan pelanggan terhadap kualiti perkhidmatan perbankan Islam : kajian ke atas pelanggan bank-bank Islam di Kuching, Sarawak /
    by Anitha Rosland
    Published 2016
    Subjects: “...Banks and banking Customer services Sarawak Kuching....”
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  9. 69
    Human computer interaction approach in customer relationship management based on supplier perspective /
    by Norhaily Azizan
    Published 2008
    Subjects: “...Customer services Management Software....”
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  10. 70
    Self-service technology and internet banking : an investigation of consumers' trial decision /
    by Chai, Keng Fui
    Published 2008
    Subjects: “...Service industries Customer services Malaysia....”
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  11. 71
    Developing Consumer-Based Service Brand Equity (CBSBE) : an airline industry perspective /
    Subjects: “...Airlines Customer services Malaysia....”
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  12. 72
    Consumer perceptions of service quality of petrol stations /
    by Heng, Alan Chee Ooi
    Published 1995
    Subjects: “...Petroleum pipeline pumping stations Singapore Customer services....”
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  13. 73
    Corporate governance of Tenaga Nasional Berhad of Malaysia /
    by Ahmad Rashdi Ja'afar
    Published 1996
    Subjects: “...Customer services Malaysia Quality control....”
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  14. 74
    Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia /
    by Nor Hashima Hashim
    Published 2011
    Subjects: “...Banks and banking Customer services Malaysia....”
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  15. 75
    Customer satisfaction : a case study on Lucent Technologies (Malaysia) Sdn. Bhd. /
    by Kuah, Kim Peng
    Published 1998
    Subjects: “...Telecommunication equipment industry Malaysia Customer services....”
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  16. 76
    Customer satisfaction : a study of admixtures buyers /
    by Foo, Kian Chai
    Published 2000
    Subjects: “...Manufacturing industries Malaysia Customer services...”
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  17. 77
    Service quality : a study of fitness centres in the Klang Valley of Malaysia /
    by Choong, Poh Wan
    Published 2007
    Subjects: “...Customer services Selangor Lembah Klang....”
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  18. 78
    Service quality and behavioral intentions in Klang Valley fitness industry /
    by Yap, Peck Yoke
    Published 2007
    Subjects: “...Customer services Selangor Lembah Klang....”
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  19. 79
    Development of quality management systems for some major banking functions /
    by Leck, Siew Leng
    Published 1996
    Subjects: “...Banks and banking Singapore Customer services Quality control....”
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  20. 80
    Internet banking technology acceptance model : a focus on Hofstede cultural dimensions /
    by Haghighy, Tahereh Kazemzadeh
    Published 2009
    Subjects: “...Banks and banking Customer services Technological innovations....”
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