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  1. 1
    Measuring service quality using SERVQUAL /
    by Ow, Jolene Chong Fong
    Published 1994
    Thesis Book
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  2. 2
    Measuring service quality in a commercial bank /
    by Rajendran Vijayakumar
    Published 1996
    Thesis Book
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  3. 3
    Development of quality management systems for some major banking functions /
    by Leck, Siew Leng
    Published 1996
    Thesis Book
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  4. 4
    Measuring service quality : a case study of United Malayan Banking Corporation Berhad /
    by Raja Nor Izah Raja Jaafar
    Published 1996
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    Thesis Book
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  5. 5
    Service quality of commercial banks : consumer's perceptions /
    by Lim, Ngat Chin
    Published 1992
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