Case studies Management Information technology 6 Organizational change 5 Consumer satisfaction 3 Corporate governance 3 Education, Higher 3 Evaluation 3 Management information systems 3 Planning 3 Total quality management 3 Banks and banking 2 Construction industry 2 Corporate governence 2 Corporations 2 Corporations, Malaysian 2 Customer loyalty 2 Customer relations 2 Customer services 2 Data processing 2 Information resources management 2 International business enterprises 2 Organizational effectiveness 2 Pharmaceutical industry 2 Power-plants 2 Private universities and colleges 2 Privatization 2 Project management 2 Quality control 2 Research 2