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A study on service quality and customer satisfaction towards local government authority in Majlis Bandaraya Kuala Terengganu
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Husna Adibah Saad
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The impact of operational flexibility in the relationship between total quality management and hospital performance /
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Alolayyan, Main Naser Fady
Published 2012
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Integrated management approach : total performance excellence model for Malaysian companies /
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Fazli Idris
Published 2004
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Institution
Universiti Kebangsaan Malaysia
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Universiti Sultan Zainal Abidin
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Alolayyan, Main Naser Fady
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