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  1. 1
    Measuring service quality in a commercial bank /
    by Rajendran Vijayakumar
    Published 1996
    Subjects: “...Banks and banking Malaysia Customer services Quality control...”
    Thesis Book
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  2. 2
    A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /
    by Tan, Seng Khee
    Published 1996
    Subjects: “...Tenaga Nasional Bhd. Customer services....”
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  3. 3
    Measuring service quality : a case study of United Malayan Banking Corporation Berhad /
    by Raja Nor Izah Raja Jaafar
    Published 1996
    Subjects: “...United Malayan Banking Corporation Berhad Customer services Quality control...”
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