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  1. 101
    Quality measurement of passenger rail traffic service /
    by Low, Yoke Kiew
    Published 1994
    Subjects: “...Customer services Malaysia Quality control....”
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  2. 102
    Retail banking market : Singapore scenario /
    by Chia, Wilson Yew Hock
    Published 1989
    Subjects: “...Banks and banking Singapore Customer services....”
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  3. 103
    Service quality in a retail setting : a study on C.K. Tang Ltd /
    by Wan, Chantal Neuk Foon
    Published 1994
    Subjects: “...Department stores Singapore Customer services...”
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  4. 104
    Determining effect of website usability and satisfaction on loyality and positive word-of-mouth : Malaysia internet banking /
    by Tan, Hui Lee
    Published 2010
    Subjects: “...Customer services Malaysia....”
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  5. 105
    A study on the determinants of behavioral intention towards using mobile banking services in Malaysia /
    by Ang, Gim Wah
    Published 2010
    Subjects: “...Banks and banking Customer services Malaysia....”
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  6. 106
    A study on the role of customer satisfaction in domestic retail banking sector /
    by Wong, Siew Fong
    Published 2012
    Subjects: “...Financial services industry Customer services....”
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  7. 107
    Customer expectations and perceptions towards service quality of Islamic banks in Malaysia
    Subjects: “...Banks and banking -- Customer services -- Malaysia...”
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  8. 108
    An analysis of the demand for passenger rail services in peninsular Malaysia /
    by Lee, Tick Seng
    Published 2002
    Subjects: “...Customer services Malaysia....”
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  9. 109
    Factors influencing Arab and non-Arab customers' satisfaction towards banks in Malaysia /
    by Al-Mallah, Nada Tareq
    Published 2012
    Subjects: “...Banks and banking Customer services Malaysia....”
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  10. 110
    Service quality of commercial banking industry in the east coast of Malaysia : a perspective from customers
    Subjects: “...Customer services -- Quality control...”
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  11. 111
    Customers satisfaction and loyalty for mobile service providers /
    by Hassan, Kamaludin Dahir
    Published 2007
    Subjects: “...Cellular telephone services industry Customer services Malaysia....”
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  12. 112
    Measuring the relationship between service quality and customer satisfaction and the influence on customer behavioral intention : an application in children's private supplementary education industry /
    by Chin, Kar Lian
    Published 2006
    Subjects: “...Customer services Malaysia Statistical methods....”
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  13. 113
    Does service quality and customer satisfaction lead to positive behavioral intentions of customers? : an application in children's private supplementary education industry /
    by Ng, Mun Ting
    Published 2006
    Subjects: “...Customer services Malaysia Statistical methods....”
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  14. 114
    Customer satisfaction : a study on highway service provider /
    by Mat Sanusi Basri
    Published 2008
    Subjects: “...Service industries Customer services Malaysia....”
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  15. 115
    The effectiveness of information and communication technology (ICT) introduction in enhancing customer relationship management (CRM) : a study on the Malaysian banking /
    by Vimala Kadiresan
    Published 2008
    Subjects: “...Banks and banking Customer services Information technology Malaysia....”
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  16. 116
    The development of knowledge based helpdesk system for a large multinational company /
    by Ponmalar Parasuraman
    Published 2013
    Subjects: “...International business enterprises Customer services Information technology....”
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  17. 117
    Measuring the service quality of a travel agency using the SERVQUAL model /
    by Tan, Jimmy Chee Keong
    Published 1994
    Subjects: “...Customer services Singapore Quality control....”
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  18. 118
    Startup of an engineering services company : managing the first year /
    by Arrifian Harmain
    Published 1996
    Subjects: “...Electric industries Malaysia Customer services...”
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  19. 119
    Measuring e-commerce websites information load with EEG device /
    by Rad, Sara Afkhami
    Published 2009
    Subjects: “...Electronic commerce Customer services....”
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  20. 120
    A CRM framework for a banking call centre /
    by Roskhan Abdul Shukur
    Published 2012
    Subjects: “...Banks and banking Customer Services Data processing....”
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