Service industries 50 Customer services 20 Financial services industry 19 Consumer satisfaction 12 Management 12 Marketing 11 Quality control 11 Dissertations 7 Evaluation 7 Banks and banking 6 Case studies 6 Cell phone services industry 6 Cellular telephone services industry 6 Information technology 6 Customer loyalty 5 Dissertations, Academic 5 Economic aspects 4 Mobile communication systems 4 Research 4 Service industries workers 4 Technological innovations 4 Consumer behavior 3 Job satisfaction 3 Management information systems 3 Relationship marketing 3 Social responsibility of business 3 Taxation 3 Bank management 2 Cell phones 2 Civil service 2