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  1. 1
    Analisis kualiti perkhidmatan institusi kewangan : kajian kes di BBMB, UKM dan BIMB, BBB /
    by Hairulliza Mohamad Judi
    Published 1996
    Subjects: “...Banks and banking Customer services Malaysia...”
    Thesis Book
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  2. 2
    Kepuasan pelanggan terhadap kualiti perkhidmatan perbankan Islam : kajian ke atas pelanggan bank-bank Islam di Kuching, Sarawak /
    by Anitha Rosland
    Published 2016
    Subjects: “...Banks and banking Customer services Sarawak Kuching....”
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    Thesis Book
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  3. 3
    Peningkatan productiviti dan kualiti dalam sebuah bank perdagangan : satu kajian khusus ke atas konsep pusat perniagaan komersial dan tatacara baru proses perniagaan /
    by Mohammad Rodzi Ismail
    Published 1997
    Subjects: “...Banks and banking Malaysia Customer services Quality control....”
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    Thesis Book
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