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  1. 1
    Pengurusan berkualiti di bahagian perkhidmatan kaunter : satu kajian kes di Jabatan Imigresen Malaysia /
    by Radduan Yusof
    Published 2003
    Subjects: “...Consumer satisfaction Malaysia Case studies...”
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    Thesis Book
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  2. 2
    Kepuasanhati pelanggan terhadap perkhidmatan : satu kajian kes di Jabatan Pembangunan dan Penyelenggaraan Harta Benda, Universiti Malaya /
    by Suhaimi Haji Abd. Samad
    Published 2004
    Subjects: “...Consumer satisfaction Malaysia Case studies...”
    Thesis Book
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  3. 3
    International Standard Organisation (ISO) : keberkesanan memenuhi kehendak pelanggan ; satu kajian kes di Institut Tadbiran Awam Negara (INTAN) /
    by Maimunah Osman
    Published 2002
    Subjects: “...Consumer satisfaction Malaysia Case studies...”
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    Thesis Book
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