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  1. 1
    Measuring service quality using SERVQUAL /
    by Ow, Jolene Chong Fong
    Published 1994
    Thesis Book
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  2. 2
    Service quality of commercial banks : consumer's perceptions /
    by Lim, Ngat Chin
    Published 1992
    Thesis Book
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  3. 3
    Virtual brand personality, customer satisfaction and brand loyalty in online banking industry /
    by Ong, Khian Sin
    Published 2009
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  4. 4
    A study on the role of customer satisfaction in domestic retail banking sector /
    by Wong, Siew Fong
    Published 2012
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  5. 5
    The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings /
    by Toelle, Sulistyawati
    Published 2006
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  6. 6
    The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
    by Jan, Muhammad Tahir
    Published 2012
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  7. 7
    Technology innovations - positive agents on customer satisfaction - retail banking sector /
    by Goh, Yoon Hin
    Published 2007
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  8. 8
    Customer satisfaction and retail banking : an assessement of some of the key antecedents of customer satisfaction in retail banking /
    by Hamdan Abdul Hamid
    Published 2007
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  9. 9
    Factors influencing Arab and non-Arab customers' satisfaction towards banks in Malaysia /
    by Al-Mallah, Nada Tareq
    Published 2012
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  10. 10
    A study of consumers' awareness and motivation on Islamic banking /
    by Komala Veeriah
    Published 2012
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