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  1. 1
    A CRM framework for a banking call centre /
    by Roskhan Abdul Shukur
    Published 2012
    Subjects: “...Customer relations Management....”
    Thesis Book
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  2. 2
    The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
    by Jan, Muhammad Tahir
    Published 2012
    Subjects: “...Customer relations Management...”
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    Thesis
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  3. 3
    Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia /
    by Nor Hashima Hashim
    Published 2011
    Subjects: “...Customer relations Malaysia Psychological aspects....”
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    Thesis Book
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  4. 4
    Relationship of functional and relational value to behavioral intention of bank customers in Malaysia /
    by Nasreen Khan
    Published 2012
    Subjects: “...Customer relations Malaysia Management Case studies....”
    Thesis Book
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