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  1. 1
    Customer satisfaction : a case study on Lucent Technologies (Malaysia) Sdn. Bhd. /
    by Kuah, Kim Peng
    Published 1998
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  2. 2
    A TQM approach on the measurement of customer satisfaction for users of cellular telephones /
    by Subramaniam K. S. Gopala Iyer
    Published 1998
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  3. 3
    A study on consumer satisfaction towards housing : a study of PKNS house buyers /
    by Norita Mohd. Sidek
    Published 2000
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  4. 4
    Consumers' awareness of internet banking - a survey in Kuala Lumpur and Ipoh /
    by Chan, See Yan
    Published 2001
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  5. 5
    Customer satisfaction : a study of admixtures buyers /
    by Foo, Kian Chai
    Published 2000
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  6. 6
    International Standard Organisation (ISO) : keberkesanan memenuhi kehendak pelanggan ; satu kajian kes di Institut Tadbiran Awam Negara (INTAN) /
    by Maimunah Osman
    Published 2002
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  7. 7
    Pengurusan berkualiti di bahagian perkhidmatan kaunter : satu kajian kes di Jabatan Imigresen Malaysia /
    by Radduan Yusof
    Published 2003
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  8. 8
    Kepuasanhati pelanggan terhadap perkhidmatan : satu kajian kes di Jabatan Pembangunan dan Penyelenggaraan Harta Benda, Universiti Malaya /
    by Suhaimi Haji Abd. Samad
    Published 2004
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  9. 9
    Tahap kualiti perkhidmatan pelanggan : kajian kes Tabung Haji Negeri Selangor /
    by Mohd Norber Kassim
    Published 2005
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  10. 10
    Customer satisfaction : a study on highway service provider /
    by Mat Sanusi Basri
    Published 2008
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  11. 11
    Customer perceived quality, relationship quality and business loyalty : an example of B2B organization /
    by Kong, Shin Yee
    Published 2008
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  12. 12
    On the impact of responsiveness and accessibility of services on student satisfaction : two sides of the coin /
    by Fard, Pooyan Yousefi
    Published 2009
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  13. 13
    Service quality, customer satisfaction and loyalty towards JKR Malaysia /
    by Mohammad Suhainy Abdull Rahim
    Published 2009
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