Case studies Management Information technology 6 Evaluation 5 Organizational change 5 Banks and banking 3 Consumer satisfaction 3 Corporate governance 3 Customer services 3 Education, Higher 3 Management information systems 3 Planning 3 Quality control 3 Total quality management 3 Armed Forces 2 Business planning 2 Construction industry 2 Corporate culture 2 Corporate governence 2 Corporations 2 Corporations, Malaysian 2 Customer loyalty 2 Customer relations 2 Data processing 2 Information resources management 2 International business enterprises 2 Organizational behavior 2 Organizational effectiveness 2 Pharmaceutical industry 2 Power-plants 2