Consumer satisfaction Academic libraries 1 College students 1 Consumer behavior 1 Design 1 Educational Web sites 1 Electronic commerce 1 Electronic reference services (Libraries) 1 Evaluation 1 Internet marketing 1 Library Web sites 1 Management 1 Public services (Libraries) 1 Quality control 1 Reference services (Libraries) 1 Security measures 1 Teleshopping 1 Web sites 1 Web-based user interfaces 1