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  1. 1
    Customer satisfaction and retail banking : an assessement of some of the key antecedents of customer satisfaction in retail banking /
    by Hamdan Abdul Hamid
    Published 2007
    Subjects: “...Banks and banking Malaysia Customer services....”
    Thesis Book
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  2. 2
    Service quality of commercial banks : consumer's perceptions /
    by Lim, Ngat Chin
    Published 1992
    Subjects: “...Banks and banking Malaysia....”
    Thesis Book
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