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  1. 1
    Customer satisfaction in the information technology service industry /
    by Tay, Kim Leong
    Published 1993
    Subjects: “...Information technology Malaysia....”
    Thesis Book
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  2. 2
    Virtual brand personality, customer satisfaction and brand loyalty in online banking industry /
    by Ong, Khian Sin
    Published 2009
    Subjects: “...Banks and banking Customer services Information technology Malaysia....”
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    Thesis Book
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