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  1. 1
    Customer satisfaction in the information technology service industry /
    by Tay, Kim Leong
    Published 1993
    Subjects: “...Consumer satisfaction Malaysia....”
    Thesis Book
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  2. 2
    Subjects: “...Brand loyalty Malaysia...”
    Unknown
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  3. 3
    Retail customers' perception towards internet banking in Malaysia /
    by Suliman Adam
    Published 2001
    Subjects: “...Consumers' preferences Malaysia....”
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  4. 4
    Technology innovations - positive agents on customer satisfaction - retail banking sector /
    by Goh, Yoon Hin
    Published 2007
    Subjects: “...Technological innovations Malaysia....”
    Thesis Book
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  5. 5
    Hubungan amalan pengurusan kualiti cemerlang dengan kepuasan pelanggan dalaman dan prestasi organisasi pihak berkuasa tempatan di Semenanjung Malaysia /
    by Khairul Anuar Mohd Ali
    Published 2002
    Subjects: “...Universiti Utara Malaysia Dissertations....”
    Thesis Book
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  6. 6
    Consumer's perception of fast food restaurants in Malaysia /
    by Tan, Hooi Kang
    Published 1993
    Subjects: “...Fast food restaurants Malaysia....”
    Thesis Book
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  7. 7
    Website quality and its relationship with customer satisfaction, brand reputation and loyalty in an education institution in Malaysia /
    by Wong, Jack Khin Fei
    Published 2007
    Subjects: “...Educational Web sites Malaysia....”
    Thesis Book
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  8. 8
    The relationship between customer satisfaction and retailing experience /
    by Syed Ahmad Muzri Syed Faiz
    Published 2006
    Subjects: “...Consumer satisfaction Malaysia....”
    Thesis Book
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  9. 9
    Service quality, customer satisfaction and loyalty towards JKR Malaysia /
    by Mohammad Suhainy Abdull Rahim
    Published 2009
    Subjects: “...Malaysia. Jabatan Kerja Raya....”
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  10. 10
    Kajian persepsi kesedaran dan kepuasan orang ramai terhadap Program Hari Khas JPA bersama pelanggan anjuran Jabatan Perkhidmatan Awam Malaysia /
    by Aslina Arshad
    Published 2008
    Subjects: “...Malaysia. Jabatan Perkhidmatan Awam....”
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  11. 11
    Service quality of commercial banks : consumer's perceptions /
    by Lim, Ngat Chin
    Published 1992
    Subjects: “...Banks and banking Malaysia....”
    Thesis Book
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  12. 12
    Customer satisfaction of copier users /
    by Koh, Lian Peng
    Published 1996
    Subjects: “...Consumer satisfaction Malaysia....”
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  13. 13
    Satu analisis mengenai kualiti perkhidmatan di Jabatan Imigresen Malaysia /
    by Nur Masliza Muda
    Published 2005
    Subjects: “...Malaysia. Jabatan Imigresen....”
    Thesis Book
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  14. 14
    Customer satisfaction in Malaysian healthcare sector /
    by Josemoney J. James
    Published 2012
    Subjects: “...Consumer satisfaction Malaysia....”
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  15. 15
    Developing Consumer-Based Service Brand Equity (CBSBE) : an airline industry perspective /
    Subjects: “...Airlines Customer services Malaysia....”
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  16. 16
    Customer perceived quality, relationship quality and business loyalty : an example of B2B organization /
    by Kong, Shin Yee
    Published 2008
    Subjects: “...Manufacturing industries Malaysia Quality control....”
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  17. 17
    On the impact of responsiveness and accessibility of services on student satisfaction : two sides of the coin /
    by Fard, Pooyan Yousefi
    Published 2009
    Subjects: “...Open University Malaysia Students....”
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  18. 18
    Survey on customer's perception of their main banker's value disciplines and service loyalty : a case of retail banking customers in Malaysia /
    by Ng, Oy Lin
    Published 2010
    Subjects: “...Relationship marketing Malaysia Case studies....”
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  19. 19
    Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia /
    by Nor Ilyani Zainal
    Published 2011
    Subjects: “...Telecommunication Malaysia....”
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  20. 20
    Empirical investigation of franchisor services as antecedent of franchisee satisfaction : the disconfirmation paradigm approach /
    by Zainab Ahmad
    Published 2004
    Subjects: “...Franchises (Retail trade) Malaysia....”
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