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  1. 1
    The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
    by Jan, Muhammad Tahir
    Published 2012
    Subjects: “...Banks and banking Customer services Malaysia...”
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    Thesis
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  2. 2
    A CRM framework for a banking call centre /
    by Roskhan Abdul Shukur
    Published 2012
    Subjects: “...Banks and banking Customer Services Data processing....”
    Thesis Book
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  3. 3
    Human computer interaction approach in customer relationship management based on supplier perspective /
    by Norhaily Azizan
    Published 2008
    Subjects: “...Customer services Management Software....”
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  4. 4
    Service quality, customer satisfaction and loyalty towards JKR Malaysia /
    by Mohammad Suhainy Abdull Rahim
    Published 2009
    Subjects: “...Customer services Malaysia....”
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  5. 5
    Relationship of functional and relational value to behavioral intention of bank customers in Malaysia /
    by Nasreen Khan
    Published 2012
    Subjects: “...Banks and banking Customer services Malaysia....”
    Thesis Book
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