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  1. 1
    Communicating with the customer : a study of the adoption of customer relationship management (CRM) in two Malaysian organizations /
    by Rizwana, Shoukat
    Published 2004
    Subjects: “...Telephone companies Customer services Malaysia 116810...”
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  2. 2
    Enhancing Brahms model with multi-layered alerts filtration system for customer service improvement /
    by Ghaffar, Abid
    Published 2020
    Subjects: “...Customer services Information technology...”
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  3. 3
    The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
    by Jan, Muhammad Tahir
    Published 2012
    Subjects: “...Banks and banking Customer services Malaysia...”
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  4. 4
    Determining effect of website usability and satisfaction on loyality and positive word-of-mouth : Malaysia internet banking /
    by Tan, Hui Lee
    Published 2010
    Subjects: “...Customer services Malaysia....”
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  5. 5
    A CRM framework for a banking call centre /
    by Roskhan Abdul Shukur
    Published 2012
    Subjects: “...Banks and banking Customer Services Data processing....”
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  6. 6
    Human computer interaction approach in customer relationship management based on supplier perspective /
    by Norhaily Azizan
    Published 2008
    Subjects: “...Customer services Management Software....”
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  7. 7
    Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia /
    by Nor Hashima Hashim
    Published 2011
    Subjects: “...Banks and banking Customer services Malaysia....”
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  8. 8
    محددات الطلب على التسهيلات المصرفية من البنك الاسلامي الاردني / ‏
    Subjects: “...Bank al-Islami al-Urduni Customer services 123161...”
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  9. 9
    Service quality, customer satisfaction and loyalty towards JKR Malaysia /
    by Mohammad Suhainy Abdull Rahim
    Published 2009
    Subjects: “...Customer services Malaysia....”
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  10. 10
    Relationship of functional and relational value to behavioral intention of bank customers in Malaysia /
    by Nasreen Khan
    Published 2012
    Subjects: “...Banks and banking Customer services Malaysia....”
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