Customer relations Management 20 Customer services 9 Consumer satisfaction 8 Relationship marketing 8 Customer loyalty 7 Dissertations, Academic 6 Dissertations 5 Banks and banking 4 Data processing 4 Case studies 3 Communication in marketing 3 Electronic commerce 3 Marketing 3 Quality control 3 Bank management 2 Communication systems 2 Evaluation 2 Internet marketing 2 Technological innovations 2 Absorptive capacity (Economics) 1 Automobile industry and trade 1 Brand loyalty 1 Brand name products 1 Branding (Marketing) 1 Business enterprises 1 Business planning 1 Civil service 1 Competition, International 1 Condominiums 1