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  1. 1
    Determining effect of website usability and satisfaction on loyality and positive word-of-mouth : Malaysia internet banking /
    by Tan, Hui Lee
    Published 2010
    Subjects: “...Customer loyalty Malaysia....”
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  2. 2
    Enhancing Brahms model with multi-layered alerts filtration system for customer service improvement /
    by Ghaffar, Abid
    Published 2020
    Subjects: “...Customer services Information technology...”
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  3. 3
    The influence of service quality and consumption emotions on consumer retention in airline industry /
    by Mosleh, Anhar Abdulmalek Omar
    Published 2016
    Subjects: “...Airlines Customer services...”
    Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library.
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  4. 4
    A study on the determinants of customer loyalty using internet banking website in Malaysia /
    by Beh, Valerie Yin Yee
    Published 2009
    Subjects: “...Internet banking Customer services Malaysia....”
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  5. 5
    The influence of relationship quality on customer loyalty : evidence from the practices of outsourcing in the Malaysian hotel industry /
    by Maria Abdul Rahman
    Published 2014
    Subjects: “...Hotels Customer services Malaysia....”
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  6. 6
    Customer loyalty in financial services from a service-dominant logic perspective /
    by Kat, Mui Ling
    Published 2010
    Subjects: “...Customer loyalty Malaysia Case studies....”
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  7. 7
    The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
    by Jan, Muhammad Tahir
    Published 2012
    Subjects: “...Customer relations Management...”
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  8. 8
    Communicating with the customer : a study of the adoption of customer relationship management (CRM) in two Malaysian organizations /
    by Rizwana, Shoukat
    Published 2004
    Subjects: “...Telephone companies Customer services Malaysia 116810...”
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  9. 9
    Service quality, customer satisfaction and loyalty towards JKR Malaysia /
    by Mohammad Suhainy Abdull Rahim
    Published 2009
    Subjects: “...Customer relations Malaysia Management Case studies....”
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  10. 10
    An analysis of perceived service quality in the road transport department of Malaysia /
    by Sharifuddin Zainuddin
    Published 1997
    Subjects: “...Malaysia. Jabatan Pengangkutan Jalan Customer services Analysis....”
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  11. 11
    Factors influencing Arab and non-Arab customers' satisfaction towards banks in Malaysia /
    by Al-Mallah, Nada Tareq
    Published 2012
    Subjects: “...Banks and banking Customer services Malaysia....”
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  12. 12
    Analisis kualiti perkhidmatan institusi kewangan : kajian kes di BBMB, UKM dan BIMB, BBB /
    by Hairulliza Mohamad Judi
    Published 1996
    Subjects: “...Banks and banking Customer services Malaysia...”
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  13. 13
    Excellence in the public service : the CPF approach /
    by Liew, Choon Lee
    Published 1997
    Subjects: “...Central Provident Fund (Singapore) Customer services Quality control...”
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  14. 14
    Service quality : an empirical study of a hotel /
    by Phua, Chiew Pheng
    Published 1994
    Subjects: “...Customer services Singapore Quality control....”
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  15. 15
    A study on the need for a new TNB consumers service center in Cheras/Balakong area /
    by Azman Mohd
    Published 1996
    Subjects: “...Tenaga Nasional Bhd. Customer services....”
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  16. 16
    A winning strategy for retailers in Singapore : customer service (case study of Giordano Originals (S) Pte Ltd) /
    by Soh, Swee Ping
    Published 1996
    Subjects: “...Giordano Originals (S) Pte Ltd Customer services....”
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  17. 17
    Improving customer service by implementing effective problem solving and decision making methods in Samsung /
    by Murugan, Maran
    Published 2004
    Subjects: “...Customer services 12564...”
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  18. 18
    Customer service quality as a competitive strategy in the Malaysian automotive industry /
    by Tan, Alex Thiam Keat
    Published 1998
    Subjects: “...Customer services Malaysia Quality control....”
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  19. 19
    Consumer perceptions towards fashion retailer loyalty programs and their impact on consumer loyalty /
    by Tee, Yee Hsia
    Published 2009
    Subjects: “...Customer loyalty Malaysia Case studies....”
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  20. 20
    Consumers' evaluation on B2C E-commerce service quality : Malaysian perspective /
    by Shahril Azwan Ismail
    Published 2008
    Subjects: “...Electronic commerce Malaysia Customer services Evaluation....”
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