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Pemeriksaan ciri-ciri psikometrik instrumen kecerdasan emosi /
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Marzita Abu Bakar
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Measuring the relationship between service quality and customer satisfaction and the influence on customer behavioral intention : an application in children's private supplementary...
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Chin, Kar Lian
Published 2006
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Does service quality and customer satisfaction lead to positive behavioral intentions of customers? : an application in children's private supplementary education industry /
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Ng, Mun Ting
Published 2006
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Universiti Malaya
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Universiti Kebangsaan Malaysia
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Chin, Kar Lian
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