Academic libraries Evaluation Electronic reference services (Libraries) 2 Library resources 2 Library users 2 Quality control 2 Reference services 2 Reference services (Libraries) 2 Academic librarians 1 Attitudes 1 Chinese imprints 1 Chinese literature 1 Collection development 1 Collection development (Libraries) 1 Consumer satisfaction 1 Effect of technological innovations on 1 Information literacy 1 Information services 1 Libraries and education 1 Libraries and the Internet 1 Library Web sites 1 Library use studies 1 Management 1 Needs assessment 1 Public services (Libraries) 1 Reference librarians 1 Research libraries 1 Study and teaching (Higher) 1 Use studies 1 Web sites 1