Evaluation Quality control Customer services 4 Academic libraries 2 Consumer satisfaction 2 Dissertations 2 Dissertations, Academic 2 Education, Higher 2 Management 2 Service industries 2 Business enterprises 1 Electric railroads 1 Electronic commerce 1 Electronic reference services (Libraries) 1 Employees 1 Job satisfaction 1 Library Web sites 1 Library users 1 Medical care 1 Organizational effectiveness 1 Patient satisfaction 1 Public services (Libraries) 1 Public universities and colleges 1 Quality assurance 1 Reference services (Libraries) 1 Study and teaching (Higher) 1 Transportation 1 Tuition 1 Tutors and tutoring 1 Universities and colleges 1