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  1. 1
    International Standard Organisation (ISO) : keberkesanan memenuhi kehendak pelanggan ; satu kajian kes di Institut Tadbiran Awam Negara (INTAN) /
    by Maimunah Osman
    Published 2002
    Subjects: “...Consumer satisfaction Malaysia Case studies...”
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    Thesis Book
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  2. 2
    On the impact of responsiveness and accessibility of services on student satisfaction : two sides of the coin /
    by Fard, Pooyan Yousefi
    Published 2009
    Subjects: “...Consumer satisfaction Malaysia Case studies....”
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    Thesis Book
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