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English at the hotel counter : a discourse analysis of hospitality language /
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Minah Harun
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Evaluating the English language needs of front office staff of a business class hotel /
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Tan, Seng Aun
Published 2009
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The impact of career motivation, emotional exhuastion on job satisfaction and turnover intention : a study of hotel frontline employees in Malaysia /
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Kiany, Mitra
Published 2013
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Universiti Kebangsaan Malaysia
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