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  1. 1
    Service quality : an empirical study of a hotel /
    by Phua, Chiew Pheng
    Published 1994
    Subjects: “...Customer services Singapore Quality control....”
    Thesis Book
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  2. 2
    The influence of relationship quality on customer loyalty : evidence from the practices of outsourcing in the Malaysian hotel industry /
    by Maria Abdul Rahman
    Published 2014
    Subjects: “...Hotels Customer services Malaysia....”
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  3. 3
    The effect of service innovation and customer choices on customer value in the hospitality industry in Malaysia /
    by Bhuvanes Veerakumaran
    Published 2009
    Subjects: “...Hospitality industry Customer services Malaysia....”
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