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  1. 1
    Enhancing Brahms model with multi-layered alerts filtration system for customer service improvement /
    by Ghaffar, Abid
    Published 2020
    Subjects: “...Customer services Information technology...”
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    Thesis
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  2. 2
    A framework for IT infrastructure and an exploration of the role of service quality when evaluating an IT service function /
    by Wilson, Robyn E.
    Published 2001
    Subjects: “...Customer services Quality control....”
    Thesis Book
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  3. 3
    Measuring information system perfomance in public sector : a case study in Pahang State Education Department /
    by Mohd Aidil Riduan Awang Kader
    Published 2009
    Subjects: “...Civil service Pahang Customer services....”
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