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  1. 1
    Developing Consumer-Based Service Brand Equity (CBSBE) : an airline industry perspective /
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  2. 2
    An application of QFD to tourist attractions in Singapore /
    by Pawitra, Theresia Amelia
    Published 1997
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  3. 3
    Development of an integrated scale for the measurement of web-based library service quality /
    by Kiran Kaur
    Published 2011
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  4. 4
    Survey on customer's perception of their main banker's value disciplines and service loyalty : a case of retail banking customers in Malaysia /
    by Ng, Oy Lin
    Published 2010
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  5. 5
    Islamic attributes and its impact on Muslim tourists' satisfaction : a study of Iran /
    by Farahdel, Farnaz
    Published 2011
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  6. 6
    Hubungan amalan pengurusan kualiti cemerlang dengan kepuasan pelanggan dalaman dan prestasi organisasi pihak berkuasa tempatan di Semenanjung Malaysia /
    by Khairul Anuar Mohd Ali
    Published 2002
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  7. 7
    Relationship marketing tools (RMTs) and their relationship with customer satisfaction and retention /
    by Che Aniza Che Wel
    Published 2009
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  8. 8
    Expectancy disconfirmation of service delivery by Kota Bharu Municipal Council /
    by Nublah Nurina Nazran
    Published 2017
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  9. 9
    Service quality, customer satisfaction, and customer loyalty in Malaysia takaful consumers /
    by Lee, Hou Fei
    Published 2013
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  10. 10
    The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
    by Jan, Muhammad Tahir
    Published 2012
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  11. 11
    Customer perceived quality, relationship quality and business loyalty : an example of B2B organization /
    by Kong, Shin Yee
    Published 2008
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  12. 12
    On the impact of responsiveness and accessibility of services on student satisfaction : two sides of the coin /
    by Fard, Pooyan Yousefi
    Published 2009
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  13. 13
    Service quality, customer satisfaction and loyalty towards JKR Malaysia /
    by Mohammad Suhainy Abdull Rahim
    Published 2009
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