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  1. 1
    Measuring service quality in a commercial bank /
    by Rajendran Vijayakumar
    Published 1996
    Subjects: “...Customer services Malaysia Quality control....”
    Thesis Book
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  2. 2
    A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /
    by Tan, Seng Khee
    Published 1996
    Subjects: “...Customer services Malaysia Comparative studies...”
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    Thesis Book
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