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Pengintegrasian Model Kano dan SERVQUAL ke dalam Penempatan Fungsi Kualiti bagi pembinaan program latihan /
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Mohd. Saiful Izwaan Saadon
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Some new approaches to QFD analysis and its service quality /
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Wang, Hui
Published 2000
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Institution
Universiti Kebangsaan Malaysia
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Universiti Malaya
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Mohd. Saiful Izwaan Saadon
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Wang, Hui
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Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group
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